Troubleshooting
- Does my website use cookies?
- How To Assign A Technical Contact in Network Solutions
- How to clear the cache in Chrome
- How to clear the cache in Edge
- How to clear the cache in Firefox
- How to clear the cache in Opera
- How to clear the cache in Safari
- How to Clear Your Browser Cache
- How to Delegate Access to Your GoDaddy Account
- How to Delegate Domain Access on Namecheap
- How To View Your Website Traffic/Analytics
- I’m not receiving form notifications from my website
- My changes aren’t showing up on my website
- My image looks blurry after I upload it?
- My site shows a security/SSL warning
- What to Include When Contacting our Helpdesk
- Why doesn’t Google show my meta description or title?
WordPress
- Check Your PHP Version in WordPress
- Discourage search engines from indexing this site
- How do I add a new WordPress admin user? Or remove one?
- How do I add HTML code to my website?
- How do I change who a form gets sent to?
- How do I edit my WordPress header or footer?
- How do I redirect a page or post?
- How do I replace an existing PDF or image in WordPress?
- How do I set up a staging website?
- How to Edit WordPress Navigation Menu/Links
- How To Improve WordPress Search
- How to know and what to do if my WordPress website gets hacked?
- How to test changes without messing up a live web page
- Should I run a WordPress security plugin?
- Should I upload videos directly to my website?
- What Is Xmlrpc.php in WordPress? Why disable it?
- What premium plugins/services do I get with your service?
- Where can I find images to use on my website?
- Why are there plugin updates in my WordPress Dashboard?
What to Include When Contacting our Helpdesk
Table of contents
Our team is here to be a resource for all of our clients, whether something isn’t working as it should or you simply have a question relating to WordPress.
When reaching out, to help us help you quicker, please be sure to include all relevant information:
- For each new problem or request, please send a new email to help at cyberoptik.net.
- Web Address. Be sure to include a link to any page(s) you’re asking about.
Example: https://www.cyberoptik.net/web-design-redesign/
Bonus: if you can include a screenshot with your notes, that is very helpful. - List of questions/problems/requests. To help us efficiently take a look at everything for you, we suggest a bulleted or numbered list that shows everything you’re getting in touch about.Example, if you’re reaching out about some changes you’d like us to handle for you, you’d put together a list like this:
- https://www.cyberoptik.net/ – tweak ‘XYZ’ text to ‘ZYX’
- https://www.cyberoptik.net/websites/ – please add a new service, ZYZZZ, and use the attached ‘hello’ image for it. Use this description: sample text here
- All pages – we have a new phone #, please make sure any instance of 123-123-1234 is changed to 321-321-3211
- If you’re having an issue; we need to be able to see / reproduce the issue on our end, in order to help you. Please include any steps/instructions so we can experience the same issue that you are.
- Action: what did you do for the issue to occur?
- Expectation: what did you expect to happen?
- Result: what happened instead?
- Bonus: If you can include screenshots, this is always very helpful.
