Troubleshooting
- Does my website use cookies?
- How To Assign A Technical Contact in Network Solutions
- How to clear the cache in Chrome
- How to clear the cache in Edge
- How to clear the cache in Firefox
- How to clear the cache in Opera
- How to clear the cache in Safari
- How to Clear Your Browser Cache
- How to Delegate Access to Your GoDaddy Account
- How to Delegate Domain Access on Namecheap
- How To View Your Website Traffic/Analytics
- I’m not receiving form notifications from my website
- My changes aren’t showing up on my website
- My image looks blurry after I upload it?
- My site shows a security/SSL warning
- What to Include When Contacting our Helpdesk
- Why doesn’t Google show my meta description or title?
WordPress
- Check Your PHP Version in WordPress
- Discourage search engines from indexing this site
- How do I add a new WordPress admin user? Or remove one?
- How do I add HTML code to my website?
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- How do I edit my WordPress header or footer?
- How do I redirect a page or post?
- How do I replace an existing PDF or image in WordPress?
- How do I set up a staging website?
- How to Edit WordPress Navigation Menu/Links
- How To Improve WordPress Search
- How to know and what to do if my WordPress website gets hacked?
- How to test changes without messing up a live web page
- Should I run a WordPress security plugin?
- Should I upload videos directly to my website?
- What Is Xmlrpc.php in WordPress? Why disable it?
- What premium plugins/services do I get with your service?
- Where can I find images to use on my website?
- Why are there plugin updates in my WordPress Dashboard?
My site shows a security/SSL warning
Table of contents
Nowadays it’s a standard that websites run securely. When they don’t, your web browser or your computer’s security software could flag the website as not safe.
First Off, Run A Scan
The first thing we do when an issue like this pops up is to run a scan.
Use https://www.whynopadlock.com and copy/paste your website address:
Second, What’s Being Flagged?
There are a number of reasons this could be happening:
You have an insecure image/frame/script trying to load (Mixed Content Error)
For this issue, the scan would tell you the specific website, code, or image/file that is loading insecurely. You simply need to find and replace that issue or change the ‘http’ to ‘https’ in it.
There is an issue with your SSL certificate/hosting
This is less often an issue, but if this gets flagged, you will need to contact your web host to fix this issue (whether us or your external host)
Next Steps
After you run the scan, if you’re not quite sure how to fix the issue, simply reach out to our helpdesk.
