Website Care
A hacked website needs cleanup now, not next week
If your WordPress site’s been hacked, let’s just get it fixed. Cleanup is a flat $100, and it’s free if you’re already on one of our care plans, or if you decide to move to one as part of the fix. Most sites are back online within 24 to 48 hours.
A hacked WordPress site is stressful, but it’s also a normal thing we fix all the time. You don’t need to figure out what happened before you call us. We scope it, contain it, and clean it, and we don’t charge you extra for the privilege of being in a bad spot.
Why us
Why speed matters here
Every hour a hacked site sits uncleaned, the situation gets a little worse. Here’s what’s actually at stake while you wait.
Google flags the site in search results.
Once Safe Browsing catches the infection, your listing shows a warning that scares off anyone searching for you.
Visitors see a scary warning screen.
Browsers will show something like “this site may harm your computer,” and most people close the tab right there.
Email deliverability can tank.
If your domain lands on a blocklist, your emails start going to spam, including the ones your business depends on.
Your host may take the site offline.
Hosting companies will suspend a compromised site to protect their own servers, sometimes without much warning.
Reinfection risk grows by the hour.
The longer malware sits there, the more it can spread and the harder it gets to fully remove.
Services
What we clean up
Malware and injected code.
We find and remove malicious scripts, hidden files, and injected code wherever they’re hiding in your site.
Backdoors and rogue admin users.
Hackers often leave themselves a way back in. We close those doors and remove any admin accounts you didn’t create.
Spam pages and redirects.
We remove spam content and malicious redirects that send your visitors somewhere they never asked to go.
Blocklist removal.
Once your site is clean, we submit reinclusion requests to Google Safe Browsing, McAfee, and Norton to get the warnings lifted.
Credential rotation.
We reset your passwords, SFTP credentials, and hosting logins so old access points don’t stay open.
Plugin and theme audit.
We look for the outdated or vulnerable plugin that let the hacker in, and we fix or replace it.
WordPress core reinstall if needed.
For deeper infections, we reinstall WordPress core clean rather than trying to patch around it.
Security hardening.
Once you’re clean, we lock things down so this doesn’t happen again.
Process
How we clean your site
We scope the situation in the first hour. That means logging in, taking a look around, and telling you straight what we’re dealing with before we touch anything.
From there we contain first: we take a backup and isolate the infection so it can’t spread further while we work. Then we remove the malware surgically. We don’t nuke your whole site and rebuild from scratch unless that’s genuinely the fastest safe path, we go in and take out what doesn’t belong.
A big part of the job is finding the entry point, usually an outdated plugin or theme, so we know exactly how the hacker got in. Once the site’s clean, we harden it so the same door doesn’t open twice. Reinfection is common when cleanup skips this step, so we don’t just clean, we close the door behind us. Last, we submit reinclusion requests to any blocklists that flagged you, since a clean site with a lingering warning doesn’t help you much.
Timeline & investment
What to expect
We move fast because a hacked site is a real crisis for your business. Here’s what that looks like in practice.
How it works
- Most cleanups: done within 24 to 48 hours of engagement
- Straightforward cases: often same day
- Critical sites: emergency same-day service is possible, just call us
Investment
- Cleanup is a flat $100. That covers the vast majority of jobs we see.
- Free for care-plan clients. If you’re already on one of our care plans, it’s covered under your plan. If you decide to move to a care plan as part of the fix, we waive the cleanup fee too.
- No hourly surprises. Complex reinfections or ransomware-style cases get a separate quote after we scope it, but that’s rare.
- 30-day reinfection guarantee. If the same site gets hit again within 30 days of cleanup, we clean it up again at no cost. Full stop.
- Stay on your current host. You don’t have to move hosts to work with us. That said, if your hosting turns out to be part of the problem, we’ll tell you straight and talk through what better hosting looks like.
Is this right for you?
Who this cleanup service is (and isn’t) a fit for
We’d rather tell you straight than waste your time. Here’s the straight cut.
You’re a fit if
- Your site is showing malware warnings
- Your host suspended your account over a security issue
- Google flagged your site as compromised
- Visitors are being redirected to spam pages
- Your admin dashboard is acting strange, or you found admin users you didn’t create
- You’re on WordPress and you think something’s wrong
You probably don’t need this if
- Your site is static HTML (this service is WordPress-specific)
- The “hack” is actually a broken plugin update, not a compromise (we can still help, it’s just a different fix)
- You want to argue about whether cleanup is worth $100
If that’s you, we’ll say so on our first call. No hard sell.
Keep exploring
What to look at next
WordPress Maintenance
Ongoing updates, backups, monitoring, and security so a hack like this is far less likely to happen again.
See care plans
Premium Support
Real people to answer questions and troubleshoot issues, included with a care plan, so you’re never guessing alone.
See support
WordPress Hosting
If your current host is part of the problem, managed WordPress hosting closes off a lot of the common entry points.
See hosting
Site hacked? Let’s just get it fixed.
Book a free 20-30 min call. We’ll look at your site, tell you what’s going on, and quote a real number, usually the flat $100.