Troubleshooting
- Does my website use cookies?
- How To Assign A Technical Contact in Network Solutions
- How to clear the cache in Chrome
- How to clear the cache in Edge
- How to clear the cache in Firefox
- How to clear the cache in Opera
- How to clear the cache in Safari
- How to Clear Your Browser Cache
- How to Delegate Access to Your GoDaddy Account
- How to Delegate Domain Access on Namecheap
- How To View Your Website Traffic/Analytics
- I’m not receiving form notifications from my website
- My changes aren’t showing up on my website
- My image looks blurry after I upload it?
- My site shows a security/SSL warning
- What to Include When Contacting our Helpdesk
- Why doesn’t Google show my meta description or title?
WordPress
- Check Your PHP Version in WordPress
- Discourage search engines from indexing this site
- How do I add a new WordPress admin user? Or remove one?
- How do I add HTML code to my website?
- How do I change who a form gets sent to?
- How do I edit my WordPress header or footer?
- How do I redirect a page or post?
- How do I replace an existing PDF or image in WordPress?
- How do I set up a staging website?
- How to Edit WordPress Navigation Menu/Links
- How To Improve WordPress Search
- How to know and what to do if my WordPress website gets hacked?
- How to test changes without messing up a live web page
- Should I run a WordPress security plugin?
- Should I upload videos directly to my website?
- What Is Xmlrpc.php in WordPress? Why disable it?
- What premium plugins/services do I get with your service?
- Where can I find images to use on my website?
- Why are there plugin updates in my WordPress Dashboard?
I’m not receiving form notifications from my website
Table of contents
Many websites we build have contact forms on them. Sometimes things don’t work exactly as they should, and you may not be getting notifications from those forms.
We take this issue very seriously, but we have limited ability to fully troubleshoot this, as often the issue is not on our end. Let’s dive into the possibilities.
Have you checked your spam folder?
The most common issue with this is that your email service, for some reason, is marking your form notifications as spam.
This isn’t anything we have control over; we use a premium email service to send out these email notifications, but we have no control over whether your email service accepts our emails or marks them as spam.
If you do find the form submissions in your spam folder: You will need to contact your email provider or IT company to have them whitelist these types of messages from your website. If they have any questions, contact our helpdesk.
Is the form actually on your website, or is it an external form (Salesforce, Mailchimp, etc)?
We have clients that have forms that directly hook into their CRM or email marketing platform. In this case, we cannot control these forms, as they’re not actually part of your website, they’re working directly with that outside system.
Solution: If the form is not actually hosted on your website and is with a third party, you will need to contact their support.
Where can you see a copy of all form submissions on your website?
If you’re having issues receiving form notifications; we suggest taking a look at the backend of your website to make sure you haven’t missed any other messages.
Most commonly, CyberOptik uses Ninja Forms to handle forms on websites we build or work on. If this is your case, you’ll see a page called ‘Ninja Forms’ in the left menu of your admin area.
Simply click on ‘Ninja Forms’ and go to ‘Submissions’ to see a copy of all forms submitted on your website.
This will let you see and confirm if you’ve missed any form submissions or not.
If none of the solutions above have helped you…
Please get in touch with our helpdesk so we can take a closer look for you. We’ll absolutely troubleshoot to the best of our ability, but please keep in mind what we can only make sure that email notifications are being sent out from your website, and that’s where our tracking/troubleshooting ability ends.
