A Premium customer support plan to give you priority access, expert WP support from experienced developers, and peace of mind.

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750+

Successfully Launched Websites

30+

Dedicated Team Members

600+

Websites Hosted & Supported

Meet Your Premium Support Team

CyberOptik Chris

Chris

Care & Support Director

Joined CyberOptik in 2020

Chris has been strengthening his expertise in the technology field for over 25 years. Before joining our team, he owned and operated a successful IT support company. Now, as the Support Director for CyberOptik, Chris spends his time improving customer support and client satisfaction through seamless communication and ongoing engagement.

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Patrick

Website Care Manager

Joined CyberOptik in 2014

Patrick is responsible for managing our hosting and care infrastructure. His ability to troubleshoot even the most complicated PHP and server issues is incredible, allowing him to consistently exceed our client’s expectations.

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Anna

Lead Developer

Joined CyberOptik in 2022

Anna specializes in creating custom website functionality tailored to exceed clients’ needs and goals. With years of experience developing WordPress websites, she knows how to provide the best possible solution, whether it’s a simple blog or a complex e-commerce website.

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How Our Expert Premium Support Services Work

Dedicated Point of Contact

No ticket black hole. Get priority email access to a dedicated support lead who manages your requests, timelines, and expectations.

Priority Support Expertise

As an active support client, your requests get top billing—typically responded to same/next business day, with expedited handling for urgent tasks.

Streamlined Request Workflow

Skip long form tickets and long customer service waiting times. Send clear instructions directly via email—our helpdesk guides clients on providing full context (site link, description, visuals).

Competitive Hourly Rates

Premium Support includes a reduced hourly rate for edits, feature updates, and custom tasks—giving you better ROI on technical support.

Why Proactive Premium Support Delivers Real Value

Laser-Focused Execution

Your dedicated contact ensures your work flows smoothly and priorities stay aligned.

Swift Edits & Updates

From site tweaks to technical enhancements—Premium Support keeps your WordPress site updated, secure, and growing.

Expert WordPress Care

Work with seasoned WordPress professionals who understand your site inside and out.

Transparent, Scalable Support

Monthly billing of hours used, straightforward pricing, and clear boundaries for both parties.

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Common Premium Support Service Questions, Answered

How do I request support tasks?

When an incident arises, you can email our dedicated support engineers directly with your request. To help our team prioritize your task and deliver efficient results, include the site URL, a clear description of the issue or desired upgrade, and any supporting visuals. This streamlined process ensures our professional services team has everything needed to work effectively in your digital environment.

How fast will you respond?

With Premium Support, your requests are placed in a higher tier of service. Our support engineers typically respond within the same or next business day.

What types of tasks are included?

Our comprehensive subscription covers a wide range of tasks: routine site edits, layout changes, plugin configuration, performance enhancements, and technical troubleshooting. Whether you’re looking to optimize workflows or implement a new feature, our expert team is here to maximize the effectiveness of your website.

How am I billed?

Premium Support works as a straightforward month-to-month subscription designed for WordPress users seeking reliable online support. You’ll receive a monthly invoice based only on the hours you use—no hidden fees. Whether you need WordPress maintenance services, help with theme or plugin issues, or WordPress errors, our flexible billing ensures you only pay for the support channels you actually need. This makes it simple to get expert WordPress help when you need support most.

Can I cancel anytime?

Yes. Our Premium Support subscription is flexible and built to support WordPress websites of all sizes—from small blogs to e-commerce sites running WooCommerce. You can adjust or cancel with 30 days’ notice. There are no long-term contracts, just professional WordPress maintenance and support from our WordPress experts.

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