What it is, How it Affects Your Website in Search Results, and How to Set up Yours

Have you ever wondered how to use Google My Business to grow YOUR business? This thought occurs to many business owners as they ponder “how to get my business on top of Google Search.” The best way–at least organically–is search engine optimization (SEO), which helps drive more traffic to your website.

Undeniably, SEO is complex and competitive. Besides being expensive, the organic process often takes months to show results. But, despite all the factors involved in SEO, it is the most powerful and effective way to get your business found online.

Fortunately, Google, the world’s biggest search engine, offers a key foundational piece of an effective local SEO strategy–Google My Business.

What is Google My Business (GMB)?

A cost-effective, easy, and free tool, Google My Business (GMB) is essential for marketing any business with brick-and-mortar locations. It helps business owners mark their online presence across Google and manage their appearance on Google Search and Maps. It offers a significant impact on local brands seeking exposure and helps improve your local ranking on Google.

Whenever you search on Google for local services or products, it displays three businesses related to the query. These are referred to as the Local Google 3-Pack and are an important part of local SEO and Google My Business.

A map displaying the Google My Business location of a business.

Why is Google My Business Important?

Let’s discuss some important reasons for needing a GMB profile for your business.

Your business display in Google Maps searches

Today, most people use Google Maps to search for nearby businesses. Whether you are searching for local pest control services or plumbers, Google Maps quickly shows dozens of local companies meeting your search criteria. With Google My Business, your business’s physical address can begin to appear. This will allow your potential customers to instantly see how nearby your business is and increase the likelihood of visiting you.

Your business display in Google’s Local 3-Pack

Most people wonder how to rank in Google’s local 3-pack. The answer is simple: by creating a Google My Business listing. It shows customers the location of your business on Google Maps and will be displayed before organic results, increasing your visibility. Businesses displaying in Google 3-Pack have been proven to gain a big boost in clicks over businesses that don’t.

Shows credibility to your customers

Modern customers place inherent confidence and trust in Google, and your business benefits when it appears in the local search. It will automatically make your brand more trustworthy and add credibility to your business. This is because Google executes a thorough process for a company to get listed on GMB.

Get more insights about your business

Regardless of the services and products you are selling, the more you know about the needs and demands of your client, the better. From the GMB account, you can navigate the insights section. This data helps you understand how visible your business is, your potential customers, and how they are engaging with you.

How to Set Up a Google My Business Page

The next thing that comes to mind is setting up your Google My Business page. Let’s have a look.

Being the core element of local SEO, Google My Business requires your business’s full, accurate, and up-to-date details. Moreover, setting up a Google My Business listing is free!

  • Get started: Access your GMB login if you already have a Google account or create a new one. Then, go to google.com/business and click on ‘Manage Now’.
  • Add information: After that, add the full information about your business: Name, Physical Address, and Phone Number, along with your website URL.
  • Specify business areas: Specify the particular areas your business serves in case you have a business in multiple locations. This will help Google to precisely list your business for searches in those areas, even without a physical business address.
  • Select an appropriate business category: It is one of the most important steps that help to influence the search terms your business appears in Google and your GMB profile. It informs Google for which searches your business is relevant.
  • Complete GMB Verification: Google needs to authenticate the physical presence of your business as it is where you claimed it to be. If your business profile is entirely new, then you have the following three options to get your GMB account verified:
    1. Postcard verification: In this process, a verification postcard is sent to your business address entered by you earlier with a code to verify your GMB account. Enter the code on your GMB account to verify your business.
    2. Telephone verification: Some business categories can verify their listing over the telephone. You will receive an automated message on your given phone number with a verification code that you need to enter in the GMB account.
    3.  Email verification: This option is available to only some categories of business. This verification code is sent through email, which must be entered in your GMB account.

However, another option is ‘Instant verification’ for businesses that have already verified their website with Google Search Console.

Once your listing is officially verified, then it’s time to optimize the Google My Business page.

How to Optimize Your Google My Business Listing

Optimizing a GMB listing is all about updating the information and letting Google know that everything it needs to list your business accurately is in place at the right times (Google Maps and Google Local 3-Pack). You need to ensure that all the details required to impress your potential customers that your business is the best and meets all the requirements according to their search term.

Let’s see the steps to optimize GMB listing:

Ensure accurate NAP (Name, Address, Phone number)

The first step of optimizing GMB for success in local search is to ensure the basics are correct. It means to check that your GMB account has a valid business name, physical address, and phone number. They should be up-to-date and consistent with your other local business citations.

Citations are very important for your business as they help customers to discover your business. It solves the query on how to rank higher on Google Maps by feeding all the relevant information required by Google to do the same. With wrong or incorrect NAP, your potential customers will find it hard to discover you.

A step-by-step guide on using Google My Business to search for cyberoptik.

Claim your GMB short name

After verifying your GMB account, claim your profile short name. This is a custom name created to make it easier to find your business by local search users. It should be related to your business name or the name your customers use to refer to your business.

In the case of multiple-location businesses, you can still claim a short name along with the location, as suggested by Google. The short name format should be (company name)(branch location), and follow this consistently across all locations.

Write an ideal business description

Add a business description to your Google My Business account as part of the optimization process. You need to describe your business in an authentic and engaging manner, avoiding any promotions or sales. It may include your brand story, USP, business history, and mission.

While writing the description, follow the Google guidelines along with the basic rules of writing optimized content. You can add a couple of keywords in the description. Moreover, as for local search, it will be favorable to add location keywords to the text as well.

A map displaying the business location using Google My Business.

Add (hopefully amazing) photographs

High-resolution, relevant, and amazing pictures could be worth extra brownie points while optimizing your GMB listing. Your page is a great place to showcase photos that capture the users’ attention. Businesses with pictures receive 35% more website clicks than those without photos.

Optimize your Google My Business listing by adding a profile photo, cover photo, and, most importantly, other general images. Your photos should focus on brand recognition. For instance, including a logo and the cover photo should shed some light on the culture and personality of your business.

Google maximizes this feature to its leverage. You can add interior and exterior pictures, 360-degree photos, or videos.

A Google map displaying business locations.

Generate. Observe and Respond to Customer Reviews

Local businesses listed on the map have star ratings next to their name. Google wants to offer an enhanced user experience and help them to find the best nearby business. Most users refer to online reviews before they trust a local business for its services or products. Reviews can highly influence the purchase process for any business.

While knowing the process of how to use Google My Business account, it is important to understand how to generate reviews as well. Some customers will leave a review by themselves, but for those who don’t, a consistent online process is required to prompt them. You can reach out to the customers through emails, phone messages, calls, or at website checkout.

After the reviews start to pour in, you need to respond to them. The speed of response is crucial, so it must be considered a daily activity.

A screenshot showcasing the placement of a business on Google Maps using Google My Business.

Utilize Google My Business Posts

Another feature is that GMB posts are a crucial step in your optimization process, which can immensely increase your visibility. Google My Business Posts are short updates that can be utilized for news updates, sharing offers, events, services, or products directly on Google Search and Map through GMB.

In addition, you can add a CTA (Call to Action) button to the GMB post. It also allows you to choose an image or video to add to your content. Once the post has been created, Google will enable you to share it on your social media accounts, fetching extra exposure to your business.

Build up a good database on Google Q&A

Google’s Q&A feature allows customers to ask about your local business. The primary purpose of this feature is to provide users with additional information about the business. It is also a great way to gain extra local exposure. As a business owner, it is helpful for you to create a database of relevant and useful information to help users consider your business for their search terms.

For instance, you can create questions and answers about your brands, offers, costs, and other similar constructive information for local users looking for local businesses.

A screenshot of a google search page featuring the question and answer box for "How to Use Google My Business".

Ensure your information is consistent

As a part of optimizing Google My Business listing, you need to maintain consistency in the information added across different websites. Your address, name, and phone number should be the same everywhere. For example, you wrote the Street part of the address once and then shortened it to St in another citation.

Therefore, pick a standard and consistent way to write your NAP and ensure that your listings match each other and on your website as well.


To achieve success in digital marketing by utilizing the location-based strategy, most experts begin at the same point: creating a Google My Business listing. On your local marketing journey, you will experience high competition; regardless of which niche your local business belongs to, it is essential to have various local SEO tools to help you realize your online presence.